Returns & Refund Policy

Thank you for choosing 4°U. We prioritize product quality and customer satisfaction. Please review our returns and refund policy below to understand your rights and the process for handling returns and refunds.

Return & Refund Eligibility

• Eligible Reasons for Return/Refund: We accept returns and refunds only if the product arrives damaged, expired, or if there was an error in fulfilling your order.
• Non-Returnable Items: All products follow the same return policy; we do not offer exchanges or refunds for other reasons.

Timeframe for Requesting Returns or Refunds

• Customers must initiate a return or refund request within 30 days from the date of purchase.

How to Initiate a Return or Refund

• To start a return or refund request, please contact us at info@4degreesu.com with the following information:
  • Proof of purchase
  • Order number
  • Photos of the damaged or incorrect product

Our customer care team will guide you through the process and provide specific instructions.

Product Condition for Returns

• Expired or Incorrect Items: Items must be returned in their original condition and packaging.
• Damaged Items: Our customer service team will provide guidance on the return process based on the nature of the damage.

Refunds & Replacement Policy

• No Refunds: We do not offer monetary refunds. If the returned product meets our criteria, a replacement product will be provided.
• Return Processing Time: Returns are typically processed within 7-10 business days upon receipt of the item.
• Refund Method: For any refunds that may apply, funds are issued back to the original payment method used for the purchase.

Returns During Promotions or Sales

• Items purchased during promotions or sales are eligible for credit equal to the purchase amount, rather than a product replacement.

Additional Information

• Insufficient Proof: Return requests may be denied if there is insufficient proof of damage, expiration, or error in the order.
• International Sales: We do not currently offer international sales. Our policy applies to orders within India only.

For questions or additional assistance, please reach out to our customer care team at info@4degreesu.com. We’re here to help!